Last updated: 9 September 2026

Privacy Policy

This Policy explains how Pixcopy processes personal data when you use pixcopy.com, its contact form, Pixbook accounts, downloads and publishing features, or voluntarily submit an inquiry through a Pixcopy form on Facebook or Instagram.

1. Controller

The controller is DEJAN JOVANOVIĆ PREDUZETNIK SPECIJALIZOVANE DIZAJNERSKE DELATNOSTI PIXCOPY PIROT, Narodnih heroja 106A, Pirot, Serbia, registration number 68601991, tax identification number 115745704. For privacy questions or requests, email pix@pixcopy.com or call +381 66 321 744.

2. Data we process

  • Website and email inquiries: name, email address, message and the page from which the form was sent.
  • Meta form inquiries: depending on the fields displayed, your full name, email address, telephone number, service of interest, approximate budget, answers to questions and any note you enter in an Instant Form on Facebook or Instagram.
  • Accounts: username, email, display name, protected password data and account activity.
  • Pixbook content: uploaded files, titles, descriptions, tags, attribution, license and other information submitted for publication.
  • Technical and security data: IP address, request time, browser information, error logs and login attempts that WordPress, hosting and security systems may record.
  • Feature activity: downloads, likes and short-lived identifiers used to prevent duplicate voting or abuse.

The contact form does not save message content to a separate database created by the theme; it sends the message to our business email. The email system and server backups may retain that message under their retention processes.

When you submit a Meta form, you first provide the information within Facebook or Instagram, after which Meta makes the responses available to Pixcopy as the recipient of the inquiry. We do not ask you to submit special categories of sensitive personal data through such a form.

3. Purposes and legal bases

We process data to answer inquiries, understand the requested service, assess whether we can assist, prepare a proposal and take steps before a contract; perform contracted services and meet accounting duties; provide accounts, downloads and publishing; protect the website against fraud, spam and attacks; resolve rights and content notices; and maintain service reliability. Depending on the circumstances, the legal basis is performance of a contract or pre-contractual steps taken at your request, legal obligation, consent, or legitimate interests in operating a secure and functional service.

We use inquiry data to contact you about the specific interest you submitted. Submitting an inquiry does not automatically subscribe you to a newsletter or general promotional messages.

4. Public information

Published Pixbook profiles, display names, images, titles, descriptions, tags and attribution may be publicly available and indexed. Do not publish confidential information, another person’s data without a valid basis, or information you do not want to make public.

5. Recipients and service providers

Data may be accessible to providers of hosting, email, technical maintenance, security and content delivery, only as needed to provide their services. We use Google reCAPTCHA to protect forms and login, so Google may receive technical data under its terms. If you submit a Pixcopy Instant Form on Facebook or Instagram, Meta processes data in its environment and provides the responses to Pixcopy under its platform rules and settings. We do not sell personal data.

pixcopy.com currently uses no Google Analytics, Meta Pixel or direct online payment system. The absence of Meta Pixel on the website does not cover processing that takes place within Facebook or Instagram when you voluntarily open or submit a Meta form.

6. International transfers

Some technical providers, including Google and Meta, may process data outside Serbia or the European Economic Area. Where required, transfers rely on an appropriate legal mechanism and contractual or other safeguards identified by the provider for the relevant service. See the Google Privacy Policy and Meta Privacy Policy for further information.

7. Retention

We keep data only as long as needed for its purpose: website, email and Meta form inquiries during communication and for a reasonable record-keeping period; contracts and invoices for statutory periods; an account until deletion or it is no longer needed; published content while active or until a valid request is resolved; and technical logs according to security and hosting processes. Backups expire through normal replacement cycles. Copies of lead data that remain in Meta tools are also subject to the retention periods and controls available in that system.

8. Your rights

Depending on the legal basis and circumstances, you may request access, correction, deletion, restriction or portability, object to processing, or withdraw consent without affecting earlier lawful processing. Email pix@pixcopy.com. We may request reasonable identity verification to protect accounts and data.

You may complain to the Serbian Commissioner for Information of Public Importance and Personal Data Protection. Where the GDPR applies, you may also contact the competent data protection authority in your country.

9. Security, children and automated decisions

We use reasonable technical and organizational safeguards, but no internet system is completely secure. The service is not directed to children under 16 and we do not knowingly collect their data without a proper basis. We do not make decisions producing legal or similarly significant effects based solely on automated processing.

10. Changes

We may update this Policy when features, providers or legal requirements change. The new version and date will be posted here.